Refund policy

Return and Exchange Policy
Thank you for shopping with ThirtyTwo Apparel. all sales are final. We do not issue refunds. However, we are happy to offer exchange.
1. Exchange Eligibility
To be eligible for an exchange, your item must meet the following criteria:
  • Timeframe: Items must be shipped back or brought in-store within [7] days of your delivery date.
  • Condition: Items must be unworn, unwashed, and in their original, undamaged condition with all original tags attached.
  • Proof of Purchase: You must include your original receipt, packing slip, or order confirmation email.
  • How to Process an Exchange
    To initiate an exchange, please follow these steps: 
    1. Contact our support team at [info@thirtytwoapparel.com] with your Order Number and the Size/Item you would like to exchange it for.
    2. Once approved, you will receive instructions on where to mail or drop off your item.
    3. We recommend using a trackable shipping method, as [ThirtyTwo apparel] is not responsible for lost returns.
    4. Customers are responsible for all return shipping costs. 
    5. Once we receive and inspect your item, your exchange will be processed, and your new item or store credit will be issued within [3-5] business days.
    6. Damaged or Defective Items
      If you receive a defective or incorrect item, please notify us immediately within [48 hours] of delivery. We will provide a free return label and either send a replacement or issue a full refund to your original payment method.